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Common questions about outdoor toys

General

How can I file a complaint at EXIT Toys?

In our EXIT Service Portal you can arrange everything regarding your order. You can see which EXIT products you've purchased, register a return shipment, and also easily file a complaint. Our customer service will inform you about the further processing of your complaint within 48 hours. Read more about filing a complaint here.

How can I register a return shipment at EXIT Toys?

In our EXIT Service Portal you can arrange everything regarding your order. You can see which EXIT products you've purchased, file a complaint, and also easily register a return shipment. Our customer service will inform you about the further processing of your return shipment within 48 hours. Read more about registering a return shipment here.

Will there be any return charges?

The return costs for parcel shipments are € 9.95 and for pallet shipments € 19.95. This will depend on the size and weight of the return shipment. At EXIT Toys we like to do our part when it comes to a better living environment. One of our sustainability goals is therefore to ensure that all EXIT product transportation is kept to a minimum. By charging for returns, we hope to reduce the number of returns. This way, we collectively make a positive contribution to the environment.

What are the warranty periods of your products?

The product specifications on our website state the warranty periods of our products. This differs per product and if applicable, per product part.

If a product does not meet your expectations and you want to return it, you can do so up to 21 days after purchase. You will find more information about returns in our return policy.

Can I see the products of EXIT Toys in a showroom?

Unfortunately, we do not have a showroom or physical location. On our website we have an extensive range of pictures, videos, product specifications and texts, offering you an excellent image of our outdoor toys. Do you still have a question? Then check out our frequently asked questions with answers or contact our customer service for elaborate advice!

My product is damaged, what should I do?

Did your package get damaged during shipment, or does the defect fall within the warranty period? Then file a service and warranty request in our EXIT Service Portal. This way we will immediately have all desired information at hand so we can help you properly.

Did your package get damaged outside the warranty period? In our EXIT Service Portal you can easily find new spare parts for your product. These spare parts can also be found on our website, on the product page of your ordered product or on our useful spare parts page. You can easily order the spare parts from our website yourself so your outdoor toys will be like new again in no time! 

My order is not complete, what should I do?

It might happen that your order consists of multiple packages and that the parcel service does not deliver them all at the same time. You can follow your order in the EXIT Service Portal. That way you can easily see if there are still packages on the way! 

Have all packages been delivered to you according to the track & trace, but are you still missing parts of your outdoor toys? File a service and warranty request in the EXIT Service Portal and we will make sure the missing parts will be delivered to you as quickly as possible.

I have an advice or product question, where can I ask this question?

Take a look at our frequently asked questions, perhaps you can already find the answer to your question there. Is your question not in the FAQ? Our customer service is eager to help and/or advise you. You can contact them through WhatsApp, the chat on our website or through the contact form on the customer service page.

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